By the end of the program, participants will be able to:

Identify and analyze performance improvement indicators.

Understand best practices for performance improvement.

Design key performance metrics.

Gain knowledge on performance evaluation methods and enhancing performance efficiency.

First Module: Practices for Improving Process Performance

The concept of process management.

Stages of process management.

Evaluation of key performance metrics.

Methodology for developing process-oriented key performance metrics.

Accelerating value creation.

Second Module: Analysis of Process Performance Improvement Indicators

The importance of financial analysis.

The scientific methodology for financial analysis.

Financial analysis tools.

Specifications of key performance indicators.

Building a performance measurement system.

The capability of a process to achieve planned results.

Third Module: Continuous Process Improvement and Its Impact on Performance – Automating the Calculation of Key Performance Indicators

Institution performance analysis.

Integration and audit capabilities, reducing frustration levels.

Detailed reports and increased quality of operational activities.

Fourth Module: Performance Evaluation and Its Impact on Process Efficiency Improvement

Defining performance evaluation criteria.

Identifying current issues.

Updating methods for addressing negative impacts.

Ways to prevent future problems.

Applying the concept of total quality management.

Providing key performance indicators to decision-makers.

Fifth Module: Behavioral Concepts for Improving Financial and Accounting Processes

Effective meeting management.

Developing communication skills.

Skills for managing financial and accounting processes.

Performance evaluation.

Alternative plan strategies.

Paperless office policy.